Shipping & Delivery Policy

At James & Lisa Toronto, we aim to deliver your order as quickly and efficiently as possible. This Shipping & Delivery Policy explains how orders are processed, shipped, and delivered.

By placing an order on our website, you agree to the terms outlined below.

Order Processing Time

All orders are processed within 1–3 business days.

Once your order has been processed and shipped, you will receive a confirmation email containing your tracking information, allowing you to follow your shipment in real time.

Orders are not processed or shipped on weekends or public holidays.

During peak seasons, promotional events, or high demand periods, processing times may occasionally take slightly longer.

Estimated Delivery Time

The estimated delivery time for most orders is 3–7 business days, depending on your location.

Please note that delivery times are estimates and not guaranteed, as delays may occur due to factors outside our control, including:

  • Courier delays

  • Customs procedures

  • Weather conditions

  • High shipping volumes

James & Lisa Toronto is not responsible for shipping delays caused by external factors.

Shipping Costs

Shipping costs are calculated and displayed at checkout based on:

  • Destination country

  • Package weight

  • Selected shipping method

Any applicable shipping fees will be clearly shown before completing your order.

From time to time, we may offer free shipping promotions.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email.

This allows you to track the progress of your delivery through the carrier’s tracking system.

If you do not receive your tracking information within a few days after placing your order, please contact our customer support team.

Delivery Responsibility

Customers are responsible for providing accurate shipping information at checkout.

Please note:

  • If the tracking information indicates that the package has been successfully delivered, we cannot be held responsible for lost or stolen packages.

  • If an incorrect shipping address is provided, the customer assumes full responsibility.

  • Address corrections must be requested within 24 hours after placing the order.

Customs, Duties & Taxes

Depending on your country or region, international shipments may be subject to customs duties, import taxes, or additional fees.

These charges are determined by local authorities and are the responsibility of the customer.

James & Lisa Toronto has no control over these charges and cannot predict their amount.

Contact

If you have any questions regarding shipping or delivery, please contact our support team:

James & Lisa Toronto
Email: support@jameslisatoronto.com