Return & Refund Policy

At James & Lisa Toronto, customer satisfaction is very important to us. However, we understand that sometimes a product may not meet your expectations. This Return & Refund Policy explains the conditions and process for returning an item.

Return Conditions

To be eligible for a return, the following conditions must be met:

  • A return request can only be submitted after the item has been delivered and received by the customer.

  • All return shipping costs are the responsibility of the customer, including any international shipping or customs fees if applicable.

  • Items must be unused, unwashed, undamaged, and in their original condition.

  • All original tags and labels must still be attached to the product.

  • Items may be tried on for fitting purposes, but may not be worn or used.

  • Orders placed in multiple sizes with the intention of returning some items are not accepted under our return policy.

Returns that do not meet these conditions may be refused.

Return Process

To initiate a return, please follow the steps below:

  1. Contact our customer support team within 30 days of receiving your order by emailing:
    support@jameslisatoronto.com

  2. After your request has been reviewed and approved, you will receive the return instructions and return address.

  3. Ship the item back using a tracked shipping method. The customer is responsible for the return shipping costs.

  4. Once the returned item is received and inspected, we will proceed with the refund if the product meets the return conditions.

We strongly recommend using a shipping service with tracking, as we are not responsible for lost return shipments.

Refunds

Once your returned item has been received and inspected, we will notify you of the approval or rejection of your refund.

If approved:

  • The refund will be processed to your original payment method.

  • Please allow up to 14 business days for the refund to appear in your account, depending on your payment provider.

Shipping costs are non-refundable.

Order Issues & Address Responsibility

Customers are responsible for providing the correct shipping address at checkout.

Please note:

  • If an incorrect shipping address is provided, the customer assumes full responsibility.

  • Address changes must be requested within 24 hours after placing the order.

  • If the package is marked as delivered according to the tracking information, we cannot be held responsible for lost or stolen packages.

Contact

If you have any questions regarding returns or refunds, please contact our customer support team:

James & Lisa Toronto
Email: support@jameslisatoronto.com